Customer concern: I don’t know what to bring for the trip.
Solution:
No worries! You just need light and comfortable clothes, sunscreen, sunglasses, and swimwear if you plan to swim or snorkel. Don’t forget to bring your ID or passport for check-in. We’ll also send you a small checklist via email or WhatsApp before your tour, so everything is ready for your perfect day out! 🌴

Customer concern: I’m afraid the weather might ruin the trip.
Solution:
Your safety and comfort always come first. If the weather turns bad, we’ll inform you in advance and offer either a free reschedule or a full refund. We constantly monitor local weather and sea conditions, so you can relax and enjoy your holiday worry-free.

Customer concern: I might need to change my plans at the last minute.
Solution:
That’s completely fine! You can cancel your daily tour up to 3 hours before departure—just message us via WhatsApp: +84 0988 819 461 or email trips@vivuphuquoc.com. We’ll process your cancellation quickly and offer a full refund or help you reschedule.

Customer concern: I’m not sure what’s covered in the price.
Solution:
We like to keep things clear and simple. Every tour includes transportation, insurance, lunch, snorkeling gear, an English-speaking guide, and entrance fees. Once you book, we’ll send you a detailed itinerary and a list of all inclusions, so there are no surprises – just great memories!

Customer concern: I prefer a private experience for my family or friends.
Solution:
Absolutely! We love creating custom tours for couples, families, and private groups. You can choose your pickup time, destinations, and even add extras like a drone photo shoot or sunset dinner. Just tell us your dream trip, and we’ll make it happen.

Customer concern: I’m worried I might be late.
Solution:
Don’t worry — our driver always waits for about 15 minutes after the pickup time. We’ll also share the driver’s number and location on WhatsApp so you can easily connect. If you miss the pickup, we’ll do our best to fit you into the next available trip or arrange a partial refund.

Customer concern: Is payment safe and convenient?
Solution:
Yes! We offer several secure payment options — bank transfer, PayPal, credit card, or even cash. Once your payment is made, you’ll receive an instant confirmation by email. We also accept both VND and USD, so it’s easy and flexible for everyone.

Customer concern: I’m not sure if the tour is safe for kids or seniors.
Solution:
Our tours are family-friendly! We have gentle routes, provide life jackets, shaded seats, and private boat options for extra comfort. Our guides are patient, caring, and always ready to assist families and elderly guests with a big smile 😊.

Customer concern: My resort is quite far from the center.
Solution:
No problem! We offer free hotel pickup in most central areas. If your resort is outside the zone, we can arrange a private or shared transfer at a small extra fee. The day before your trip, our team will confirm your pickup time and details via WhatsApp so you don’t have to worry about anything.

Customer concern: I’m a bit nervous about snorkeling.
Solution:
You’re in safe hands! All guests are covered by travel insurance, and our professional guides are trained in first aid and rescue. Before every activity, we give a short safety briefing and ensure everyone wears a life jacket. Your safety is our top priority — so just relax and enjoy the magic of Phu Quoc’s turquoise waters. 🐠