1. Who We Are

VivuPhuQuoc.com is an online travel service platform based in Phu Quoc, Vietnam. We specialize in providing tours, activities, and travel packages for individual travelers, families, and groups who wish to explore Phu Quoc Island in comfort and style.

Our mission is to deliver safe, fun, and memorable journeys while ensuring that your personal information remains private and secure.

Website: https://vivuphuquoc.com
Email: trips@vivuphuquoc.com
Business Address: Grand World, Phu Quoc Island, An Giang, Vietnam

2. Comments

When visitors leave comments on our site (such as feedback or reviews about a tour), we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public next to your comment.

We do not sell, rent, or trade your comments or email address to any third parties.

3. Social Media

Our website may include social media features, such as Facebook, Instagram, or TikTok buttons. These features may collect your IP address, which page you are visiting, and may set a cookie to enable the feature to function properly.

Interactions with these features are governed by the privacy policy of the respective social media platforms, not by VivuPhuQuoc.com.

We encourage you to review the privacy statements of each platform you connect with to understand how they handle your personal information.

If you message or contact us via social media, we will only use your data (such as name, phone number, and message content) to respond to your inquiries and provide better service.

4. Cookies

Cookies are small text files that websites place on your device to help remember your preferences and improve user experience.

At VivuPhuQuoc.com, we use cookies for the following purposes:

  • Essential cookies: To ensure the website works properly (e.g., booking forms, payment systems).
  • Analytics cookies: To help us understand how visitors use the website and improve performance.
  • Marketing cookies: To show you personalized offers and promotions relevant to your interests.

You can choose to disable cookies through your browser settings, but some parts of the site may not function properly if cookies are turned off.

We never store sensitive information such as credit card numbers or passwords in cookies.

5. Embedded Content from Other Websites

Articles and pages on this site may include embedded content (e.g., videos, images, or maps) from other websites such as YouTube, Google Maps, or Instagram.

Embedded content from other websites behaves in the exact same way as if the visitor had visited those websites directly.

These websites may collect data about you, use cookies, and monitor your interaction with the embedded content — including tracking your activity if you have an account and are logged in to that website.

We have no control over these external services and are not responsible for their privacy practices. We recommend reading their respective privacy policies.

6. Who We Share Your Data With

We respect your privacy and do not sell or rent your personal information to anyone.

However, we may share your data with trusted third parties when necessary to provide or improve our services. These include:

  • Tour operators, hotels, and transportation partners who fulfill your bookings.
  • Payment processors (such as PayPal or Vietnamese banks) to securely handle your transactions.
  • Technology providers who help us operate the website, analytics, and email communications.
  • Legal authorities if required by law to comply with court orders or prevent fraud.

All third-party partners are carefully selected and are required to handle your data in compliance with privacy regulations.

7. How Long We Retain Your Data

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

  • Comments and reviews: retained indefinitely unless you request deletion.
  • Booking information: retained for at least 2 years for accounting and customer service purposes.
  • Email communications: stored for up to 12 months to help improve our service response quality.
  • Cookies: may last from 30 days to 12 months depending on their purpose.

If you request deletion of your data, we will securely remove it from our systems unless retention is required by law.

8. What Rights You Have Over Your Data

You have full control over your personal data and may request the following at any time:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to update or correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data (“right to be forgotten”).
  • Restriction: Limit how we use or process your personal data.
  • Data portability: Receive your data in a commonly used, machine-readable format.
  • Withdraw consent: You can withdraw your consent to data processing at any time.

To exercise these rights, please contact us at trips@vivuphuquoc.com. We will respond within 30 days.

9. How We Protect Your Data

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

These measures include:

  • SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our servers.
  • Secure server hosting with limited access.
  • Regular security audits and updates.
  • Staff training to ensure data protection awareness.

While we strive to protect your information, no online service can guarantee 100% security. However, we are committed to acting promptly in case of any breach or risk.

10. Payments and Financial Data

If you make a payment on our site, your payment information (such as credit card or bank details) is processed through secure third-party payment gateways.

VivuPhuQuoc.com does not store your payment card details on our servers. We only keep transaction records such as date, amount, and confirmation number for accounting and service purposes.

Our payment providers comply with PCI-DSS (Payment Card Industry Data Security Standards) to ensure all transactions are encrypted and safe.

11. Links to Other Websites

Our website may contain links to other travel or tourism-related websites. Once you click those links and leave our site, we have no control over how your information is collected or used by those websites.

We recommend reading the privacy policy of each external site before providing any personal data. VivuPhuQuoc.com is not responsible for the content or privacy practices of any linked website.

12. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

If we learn that we have collected personal information from a child under 16 without parental consent, we will delete that information immediately.

13. International Data Transfers

Since we are based in Vietnam, your data may be processed or stored on servers located in or outside your country of residence.

We ensure that all transfers comply with applicable data protection laws and that your information remains protected no matter where it is stored.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

Any changes will be posted on this page with the date of the last update. We encourage you to review this page periodically to stay informed about how we protect your information.

15. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your personal data, please contact us:

📩 Email: trips@vivuphuquoc.com
🌐 Website: https://vivuphuquoc.com
📍 Address: Grand World, Phu Quoc Island, An Giang, Vietnam

We are committed to resolving all privacy-related issues quickly, fairly, and transparently.

Thank you for choosing VivuPhuQuoc.com.

Your privacy and trust are at the heart of every journey we create. We’re dedicated to keeping your data safe so you can focus on what matters most — enjoying your Phu Quoc experience.